ApartDirect AB, Central Living AB, ApartDirect Long stay AB is a private limited company registered in Sweden under Company Registration No. 556598-4548, 559263-6061, 556631-1329 - VAT Registration No. SE556598454801 and SE559263606101 ApartDirect has been established to provide a selection of quality furnished short and long stay apartments and related services to an international client base, as well as tourist information and related services.
These Terms and Conditions apply for all Reservations of accommodation units made available and provided by ApartDirect web page, by email, by telephone or by any other mobile device. ApartDirect reserves the right to change, modify or update these Terms and Conditions at any time. By making a reservation, you or the person on whose behalf you book (the "Customer" or "you") acknowledge and confirm that you have read, understood and agreed to the Terms and Conditions set out below.
All guests taking part in a booking must be over 18 years of age. Our system accepts bookings based on the availability of apartments. The booking is fully confirmed when ApartDirect has received payment, and payment should be made when the booking is made or within 14 days before arrival ( depending on the policy you choose when you make a booking), or the reservation may be canceled. After the booking is made, a confirmation with the reservation number will be sent to the e-mail given in the reservation details. If you have not received a booking confirmation within 24 hours of completing your booking, contact ApartDirect. Please note that the booking is not confirmed until you have received a booking confirmation from ApartDirect.
In the highly unlikely event that we cannot offer the booked accommodation, we will do our best to find a suitable alternative accommodation. In such a case, you have the right to either accept the exchange or to cancel and get a full refund. ApartDirect takes all precautions to avoid relocating a customer, but will not be liable for any costs, losses or damages arising from or in connection with such an event.
Payment / Deposit
Bank and Credit Card Fees
Payment/refund for your reservation is always made in Swedish krona (SEK). The actual amount charged or refunded by ApartDirect may slightly differ from what is displayed on the website due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. ApartDirect is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
Utility charges are always included in the total cost of the rental.
Change of Reservation
A customer's change of a reservation will be regarded as a cancellation in connection with a new reservation. The cancellation will be subject to the cancellation provisions below. Requests for an extension of a stay will be granted subject to the availability of the accommodation.
It is the customer’s responsibility to check the applicable cancellation policy when the reservation is made. There are two different policies depending on the apartment and rate the customer chooses.
1) Free cancellation up to 1 day before arrival: the customer may cancel free of charge until 1 day before arrival. If canceled or modified later or in case of a no-show, the total price of the reservation will be charged.
2) Low rate - no money back: if the Customer cancels, modifies, or in case of a no-show, the total price of the reservation will be charged.
If you should cancel your reservation, please send an email to firstname.lastname@example.org stating the name the reservation is made on and the Booking Reference Number.
No refund will be made for unused portions of your stay or for non-arrival without previous cancellations. Please note that in the event of a cancellation, the Customer will bear the bank charges for the transfer of the refund. If customers have not arrived 24 hours after the time of check-in the booking will be handled as canceled without refund.
1) Free cancellation up to 60 days before arrival: the customer may cancel free of charge until 60 days before arrival. If canceled later or in case of no-show, the total price of the reservation will be charged.
In the event that you should cancel your reservation, please send an email to email@example.com stating the name the reservation is made on and the Booking Reference Number.
Arrival / Departure Procedure / Key Collection
Please note that a valid credit card and identification that matches the name on the credit card is required upon check-in. Failure to provide this and other information requested may result in your reservation being canceled without a refund. In case the credit card used to book the apartment is invalid or any document presented is in any way falsified or tampered with, the credit card presented upon arrival may be charged to cover costs incurred.
Check-in time is 3 pm, and check-out is before 11 am.
Most of the ApartDirect apartments are equipped with keycode locks. The entrance code for the apartment is uniquely generated for every guest and sent to the guest by email and SMS prior to arrival. The code is activated at 3 pm on the arrival date and expires at 11 am on the date of the departure.
In case an apartment is not equipped with a keycode lock. The delivery of the keys is organized directly at the ApartDirect office unless other agreements have been made with ApartDirect. ApartDirect office is located at Hammarby allé 175, 120 66 Stockholm, Sweden. The detailed arrival/departure instructions are provided in the Reservation Confirmation email.
False Fire Alarm
“False fire alarm” means the intentional or unintentional activation of a signal from an automatic fire alarm device set off by causes other than the occurrence of a fire.
If a false fire alarm is reported to the fire department, the Customer who is responsible for the false activation of the fire alarm shall bear full responsibility for said false fire alarm and any associated costs.
Our apartment doors are steel-reinforced and have safety locks, providing you with excellent security. Please, keep the keys from the Apartment in a safe place. In the unfortunate event that you lose the keys, you may be required to pay for a replacement lock and keys as well as an administration fee of 3000 SEK.
Right of Entry
We reserve the right to enter the Apartment at any reasonable time for reasonable cause. This includes the need to undertake unforeseen (internal and external) remedial repairs. We will give you reasonable notice of such requirements and will do our best to restrict the hours of access from 9 am-5 pm wherever reasonably possible.
Handling of personal data in accordance with the General Data Protection Regulation (2016/679/EG)
ApartDirect AB (556598-4548) is responsible for the personal data we receive in connection with assignments and personal data that are handled when an assignment is prepared or administered.
We handle the data to be able to carry out and administer the assignment, to protect your interests, and for purposes of billing and accounting. The data has its legal basis in among other things the data protection regulation and the bookkeeping act. The stated statutes allow for the handling of the information to enable us to fulfill our duties towards our clients/registered and other legal frameworks. The statutes also allow after a balancing of interests in which among other things any objections to the handling made by the registered is taken into consideration, for handling of personal data for our and other businesses within the corporate groups justified interests to develop, to market and to administrate our services and business activities effectively and also to protect our civil rights and obligations. The data can also be used for business- and method development, market analysis, statistics, and risk management. The data that is handled to develop and analyze the business is handled based on our justified interest in developing the business and communicating with our contacts.
We will not disclose any personal data to any third party apart from instances where it has been expressly agreed upon between the company and the registered if it is necessary for us to fulfill our legal obligations or in cases where we hire an external service provider that carries out assignments on our behalf.
The personal data is saved, by the company’s obligations by the regulations mentioned above, for 10 years from the completion of the assignment or from the final invoice’s date of payment, or for an extended period as a result of the nature of the assignment. Personal data related to notices of interest in regard to apartments will be erased within two years. If you cancel newsletters etc. all personal data referred to the newsletters will be immediately deleted.
You have the right to, free of charge, demand information from the company about the usage of the personal data that concerns you. We will on your request, or on our own initiative, correct or delete data that is inaccurate or limit the handling of such data. Furthermore, you have the right to demand that your data is not used for direct marketing. You also have the right to receive your personal data in a computer-readable form (or, if technically possible, get your data transferred to a third party of your choice). If you are dissatisfied with our handling of your personal data you can submit a complaint to a supervisory authority which in Sweden is Datainspektionen (www.datainspektionen.se). You can also contact the supervisory authority in the country where you live or work.
Contact us at firstname.lastname@example.org if you have any questions regarding our handling of personal data.
ApartDirect will not accept liability or pay compensation for any loss, damage or expense suffered as a result of our or our suppliers' inability to provide a service on account of war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, closure of airports or ports or any unforeseeable or unavoidable event beyond its control.
The content of the website including text, graphics, design, and software is copyright of ApartDirect. The material may not be copied, reproduced or redistributed without prior written permission.
The Customer agrees to indemnify ApartDirect in the full amount for all claims, liabilities, demands, damages, expenses, losses, refunds, fines, costs (including legal costs) and all other sums of whatever nature incurred or suffered as a result of any breach of this Agreement or other unlawful or negligent conduct in relation to it by the Customer, persons staying with him or by his guests. If the reservation is made in the name of, or on behalf of a business or a business employee, that business shall be obliged to indemnify ApartDirect. This indemnity provision shall survive and remain in full force and effect after the termination of the stay.
All disputes between ApartDirect and the Customer arising from the above terms and conditions shall be settled in accordance with the Rules of Arbitration of the Arbitration Institute of the Stockholm Chamber of Commerce by one arbitrator appointed in accordance with those Rules.
This Agreement shall be construed under Swedish Law.